Returns Policy

RETURNS
I am happy to accept returns, just contact me within 14 days of delivery at info@deniselaurent.co.uk to arrange the return.

Please ship returns back to me within 30 days by TRACKED mail.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After 30 days I can't accept returns.

CUSTOM ORDERS
Custom orders can't be returned unless they arrive damaged or defective.

Additional non-returnable items:
    • Free gifts or promotional items
    • Gift cards
    • Commissioned Artwork or Jewellery created specifically for you

IS IT FAULTY?
If disaster strikes and your item arrives damaged during shipping please take a photograph of the problem and contact me immediately at info@deniselaurent.co.uk and I will be happy to help, either with a return, a replacement or a refund.

SHIPPING RETURNS

  • Buyers are responsible for return shipping costs and items must be returned by a  TRACKED method.
  • Please send me the tracking number of the return as soon as you have it.
  • Please make sure goods are well packaged to avoid any damage in transit.
  • Good that arrive damaged will not be refunded
  • If the item is lost during return shipping no refund can be made. You will need to claim from your shipper using your tracking information.

If returning an item from outside the UK please clearly mark parcel with 'RETURNED GOODS' so that any customs fees are not applied to the returned items. If custom fees are applied the item may be refused and returned to you and you will not be refunded.

If the item is not returned in its original condition, if it's damaged during return shipping, the buyer is responsible for any loss in value.

Refunds will not be given if the items are returned damaged or arrive after 30 days.


Any queries contact info@deniselaurent.co.uk

Reviews

My reviews

163 reviews
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Elli Burmese Cat Card

Beautiful artwork, super quality, good communication and fast, efficient delivery

NO THROW - throw pillow! LOL

So, of course YOU CAN throw this pillow if YOU want, but not me. This is my 3rd one (mine are all different and all 3 grace different places in my home) and they are SO beautiful and dress up my couch (ok I am lying - I cannot put them on my couch because my kids and my dog are not careful and I will be upset if they ruin them). Anyway as with all things Denise Laurent creates.... the COLOURS!!! SO beautiful. So, if you run out of wall space and still want MORE of her works around you - these beautiful pillows are the way to go! They look great on my bed and chairs. So clever. LOVE them 💛! Almost forgot I bought The Fishpond for my sister, she LOVED it!

Beautiful wearable art

It has such vibrant colours and is exactly as it appears.

Heaven sent scarf

This scarf is so light and beautiful - the colours, as with anything related to Denise Laurent, are so vivid and intense - Love being able to wear her artwork and show it off even more. You will not be disappointed with anything you get from this incredibly talented artist. Her creations are Purr-fect! If you are on her site you have uncovered a rare gem. In addition, she is a lovely person to deal with in any and every capacity. Thanks Denise!

Perfection

The look of concentration on the cat's face is priceless and right-on.
I love the quality of all of Denise's cards and my recipients really enjoy them.